We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@nexuspartscenter.com. 

If your return is accepted, you will provide return shipping. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@nexuspartscenter.com.

** If your return IS NOT accepted we will provide you with documentation as to why this is. Examples on why a return would not be accepted are as follows.

-- Product box has been opened.

-- Customer was unable to provide adequate information about the reason of return, such as photos. 

-- Return is submitted past 30 days of invoice date.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be asked to provide pictures.

**Under the event that the oh so careful parcel services damage your return on the shipping back to us, we will not hold you responsible. You will be required to show proof that the item was in good shape before the product is shipped back. We highly recommend taking photos of the item and box before sending your return to us. 

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards. Items not listed below will be labeled if they are not eligible for returns 

Non-Refundable items: 

--Fluids ( Transmission Fluid, Oil, etc.. )

-- Complete Engine Assemblies 

-- Any other "single use" item. 

** Please keep in mind that damages to the product during shipping will be very clear upon the retrieval of your package. IF you notice an issue please take photos and submit a request to us ASAP so we can assist with a return / replacement of your item. 

IF any item is opened and then found to be defective, Please take photos and document so we know that the item was not damaged upon use / install. Once an item is used or installed it IS NOT eligible for a return.  

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once we have the item you originally received, we will inspect it for damages. Once confirmed that the item has not been damaged or installed we will issue a refund on the method of payment. 

** In the highly unlikely but possible event that your package gets abducted by aliens on the way back to us, we will need validation ( tracking number or other form ) of the return being shipped back to us AND picked up by the shipper.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@nexuspartscenter.com.